How we approve external dispute resolution schemes Policy Statement 139 tells you how we approve schemes operating in the financial system. It explains: the guidelines we use when we approve schemes; and how to get your scheme approved.
Policy Statement 165 explains who must seek approval for their scheme and what types of complaints the scheme should cover.
Superannuation Complaints Tribunal
The Superannuation Complaints Tribunal (SCT)is an independent tribunal set up by the Commonwealth Government to deal with complaints about superannuation funds, annuities and deferred annuities, and retirement savings accounts.If all of the financial services you provide are covered by the SCT, you do not have to join an approved external dispute resolution scheme.
Phone: 1300 780 808
E-mail: info@sct.gov.au
Website: www.sct.gov.au
Dispute statistics
Read our monitoring reports Compliance with financial industry codes of practice (on our consumer website FIDO), for statistics on disputes in banks, credit unions, building societies and with electronic funds transfer transactions.
